A PRACTICAL GUIDE · FOR TEAMS

AI literacy starts with
the work people actually do.

Before choosing a course, get clear on who uses AI, for which tasks, and what they need to check.

The European Commission’s Article 4 guidance recommends adapting AI-literacy measures to people’s experience, the systems they use and their context. It says organisations can keep an internal record of training and guidance; a certificate is not required. A workshop or record on its own does not establish compliance.

1. Start with a working inventory.

Ask the team which tools they use and for what. Choose two or three recurring tasks you can examine together: a customer reply, a research summary or a report draft. Agree which accounts and example material are approved.

2. Practise the judgement, not just the prompt.

Write down what a good result must contain. Check the AI’s answer against the original information. Look for invented facts, missing conditions and a tone that does not fit the situation. Ask each person to try a second example independently.

3. Keep instructions someone can use.

A shared prompt is only part of the handover. Record which inputs are needed, what must stay private, what a person checks, and when to stop and ask for help. Make those instructions short enough to follow during the task.

4. Keep a record, then revisit the work.

Note the date, participants, tasks practised and materials covered. When the tool, team or task changes, try the method again. A training record describes learning activity; it is not a compliance certificate.

Where I can help

The half-day workshop combines guided practice, a prompt pack, one-page AI-use guidelines and a written record of the session. It is designed for everyday workplace use. High-risk systems or a full compliance programme need their own specialist assessment.

Explore the team workshop →