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Can You Understand an Email?

Lorenzo Colombani

Based on groundbreaking scientific research by Kruger, Epley, Parker, and Zhi-Wen Ng, this mini-website turns their world-famous paper on communication illusions into a tangible minigame.

Open tool

Behind the experience

How much tone can you really hear in text?

This mini-site turns research about communication illusions into a game. The subject is a familiar gap: what a writer believes an email communicates and what a reader actually takes from it.

The project is based on work by Kruger, Epley, Parker and Zhi-Wen Ng. Its interactive format makes the question something to try, rather than only a claim to read.

By
Lorenzo Colombani
Format
Web tool
Research basis
Kruger, Epley, Parker and Zhi-Wen Ng
Focus
Email, tone and communication
Preview
content visualization

Case study

Let the reader encounter the ambiguity first.

The Text Tone Illusion uses a short interactive sequence to turn a communication-research question into something a visitor experiences.

The gap between intention and interpretation

The project is based on research by Kruger, Epley, Parker and Zhi-Wen Ng about egocentrism in email. Its design subject is confidence about tone when a message lacks spoken cues.

A reveal rather than a lecture

The interface offers messages that can be read in more than one tone, then reveals their ambiguity. Alternative readings of the same wording put the interpretive gap in front of the visitor.

Turn the lesson into a usable next step

The closing Text Toolkit suggests stating tone explicitly, reading a message in the opposite tone and switching to voice when tone matters. The sequence moves from a small experience to concrete communication choices.

Keep the attribution visible

The app names the research at the end and credits Lorenzo as its creator. This is an educational interpretation of the research, not a new experimental study or a test of a visitor’s general ability.